Deposits and Cancellations Policy

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We require a deposit, at the time of booking the appointment. The amount will vary depending on the length and type of the appointment. The minimum deposit is £50. This will be offset against the appointment fee, unless you fail to attend or cancel the appointment with short notice.

Cancellation Policy

If your appointment time becomes unsuitable for you, we are always happy to reschedule it, as long as you provide us with one full business day’s (24 hours) notice. This allows us to use clinical time effectively and to book in another patient, who may be in urgent need of our care.
Cancellations should be made by telephone on 02380 332255 or by email at
Missed appointments and late cancellations represent a cost to the practice, to you and to other patients, who could have been seen in the time set aside for you.
Cancellations with less than 24 hours’ notice and missed appointments will result in a loss of deposit. A new deposit will be required to book any future appointment.
It is understandable that sometimes genuine emergencies happen and we will take all valid circumstances into account.

Our goal in communicating our cancellation and failed to attend policy is to avoid any extra charges being passed on to you, the patient.

Late arrival

When we reserve a time slot for you, we require all of that time to provide you with the best quality care possible. If you are late, it decreases our ability to accomplish this and can affect the punctuality of the following appointments for other patients.
In the event of any lateness, we strive to accommodate your appointment, to the best of our ability. However, if the lateness does not allow the dentist/hygienist to complete your treatment without infringing following patients, we may ask you to reschedule your visit. If this happens, it will be considered a missed appointment.

Any appeals, about missed or cancelled appointment decisions, should be made in writing to the Practice Manager.

We thank you for your cooperation and understanding.